We collected data on dozens of auto insurance providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the insurers that scored the most points topping the list. Allstate’s overall insurance pricing is 25% more expensive than the national average, which includes over 130 companies. That said, car insurance prices can vary drastically based on your situation.
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- For example, lenders may require college students to get a guarantee from their parents or another party before they issue student loans.
- The company already guarantees repairs made at any Allstate Good Hands Repair Network shop or Sterling Auto Body Center for as long as customers own their cars, but this newest offer expands the guarantee.
- O You are limited to only one “claim satisfaction guarantee” credit per covered loss.
- Allstate’s other usage-based option, Milewise, is a pay-per-mile program available in 21 states.
- The credit only applies to claims Allstate pays, so you can’t complain about a denied claim.
Allstate is a good insurance company if you’re looking for flexible coverage options and discount programs. The company currently offers 12 types of car insurance coverage in addition to competitive discount opportunities and telematics insurance programs. Allstate car insurance is also available nationwide, but discounts and extras can vary by state. In this article, claim satisfaction guarantee we at the MarketWatch Guides team will analyze the company by looking at Allstate’s customer reviews, coverage options, average rates and more. We’ll also detail some of our choices for the best car insurance and cheapest auto insurance companies. Our editorial team gave Allstate a 9.1 out of 10 rating making it our 14th best car insurance company overall.
Be Customer-First
If the covered building is rendered uninhabitable by a fire or other disaster, Allstate’s landlord insurance policies may pay up to 12 months’ worth of lost rent, depending on your coverage choices. All of Davek’s umbrellas are covered under their lifetime guarantee and customers are automatically registered for when they purchase directly from the Davek store. You might find the right coverage combination from Allstate, but you might not find the cheapest rates. Our data shows full-coverage rates from the company cost $3,340 per year or $278 per month, which is about 25% more than the national average of $2,681 per year or $223 per month.
Pros and Cons of Allstate Insurance
Various customer service guarantee examples show that this is true no matter your industry—from big box grocery stores to eyewear boutiques—if you believe in your product, you will offer a guarantee. Customer satisfaction guarantees https://www.bookstime.com/ differentiate your brand from competitors, lower the bar to purchasing, and gives your customers a sense of confidence in your product. The feature is also free to standard auto policies in the newly added 31 states.
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It lacks some plans that other insurance providers readily offer, doesn’t let you compare its quotes to others’, and its website is often frustrating. As in any competitive marketplace, it pays to shop around for insurance. As long as you’re willing to source multiple quotes and carefully read each provider’s fine print, that’s good news. Allstate’s top advantages include the Drivewise app, a new car discount, Allstate Motor Club (a prime alternative to AAA), and a dense local agent network. Allstate is so confident in its claims experience that it offers a Claim Satisfaction Guarantee, which eliminates your auto policy’s premium for up to six months if you find the claims process unacceptable for any reason.
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We also found the average BBB customer rating is 1.4 stars for the 130 companies we researched. Reddit users who posted negative reviews about Allstate spoke of a confusing lack of communication and higher-than-expected rates. Brogan Woodburn is a seasoned automotive writer who specializes in auto insurance, shipping, warranties and loans. He’s based in Prineville, Ore., where he enjoys playing guitar and hiking in the high desert. Unfortunately, we are currently not offering this type of insurance in the province you have selected.
However, Allstate omits primary health insurance, which many of its direct competitors offer. Although you can source a quote and purchase many policy types online, nearly every page on Allstate’s website prompts you to call or email a local agent to learn more or complete a transaction. Allstate’s dedicated local agent network is extremely well-developed, and the company takes pains to direct business to individual agents. Allstate’s Drivewise feature is similar to Progressive’s Snapshot discount. Both require you to install a monitoring device in your car and provide safe-driving discounts of up to 30%. Even if you prefer to work with an agent, you can access your account online and view details about your insurance products, recent statements, pending claims, and other important information.
While its costs are much higher than average, according to our research, the company makes up for it in coverage options and discount program offerings. We believe that Allstate is a company worth considering in your search for the right car insurance for you. The claim satisfaction guarantee was tested last year in Indiana, Ohio, Michigan, and Georgia, where it was added, at no additional cost, to standard auto policies. It is now going to be available in 31 states, and there are plans to add more states this year.
Informative and Customer-Friendly Drivewise App
